Your business has hit a critical stage: It is growing fast, and you suddenly have more to do and think about than ever before. The business itself takes a lot of your time, yet your customers, partners and vendors are all asking you to comply with data policies. And, you still need to focus on maintaining great customer service. This is when solutions such as Netsuite ERP software are so vital to consider.
Advantages of ERP Software
The advantages delivered by ERP software far outweigh the cost and will allow you to scale your business exponentially without having to hire lots of new employees. ERP software allows you to keep a check on stock levels, automate your order process within your business, and even allow you to implement a drop-ship solution. It will also support the needs of finance, HR, sales, operations, and service departments.
Integration of ERP Software with eCommerce Platforms
There are several software providers who have developed eCommerce to ERP integration systems which deliver orders from all sources including third parties directly into the ERP system greatly improving the efficiency of the order process flow. This software can also integrate with accounting software and third parties such as drop-ship suppliers, and logistics providers greatly improving the process, reducing time and reducing costs.
What your customer sees isn’t any different, they place their order and then it’s delivered. However they should be able to receive their order more quickly and even be provided with tracking information to see where their product is in the process. You should have less enquiries about timing of delivery, and can even allow customers to decide on their own delivery slot, again reducing enquiries into your sales team or customer service department. Data entry errors will help bring your fulfilment accuracy up toward 100%, and reduce customer complaints.
Investment in marketing, SEO and PPC to bring more traffic to your website unless you can handle that increase in order quantities. Integration of your eCommerce system with your ERP system will allow you to rapidly grow without limitations. Couple this with a drop-ship system and potentially you can keep your personnel numbers to a minimum, allowing your suppliers to take a large margin, and therefore improve their loyalty to you, and allowing them to supply you with more varied products.